Privacy Policy

Joyful Health, Inc. (“Joyful Health,” “we,” “our” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes our practices regarding the collection, use and disclosure of information we obtain from and about you when you use Joyful Health's web-based and mobile applications and Joyful Health's websites that link to this Privacy Policy (collectively, the “Services”). By accessing or using the Services, you agree to this Privacy Policy and our Terms and Conditions.

1. Summary

We transfer and host data on behalf of our business customers, and we don’t have decision-making authority about how that data is used. We are what some privacy laws refer to as a “data processor” or a “service provider.” If you are looking for information about how we use data in that role, we recommend contacting our customers. Our processing of that information is governed by our agreement with our business customers.

If we have your data outside of these business relationships, then this Privacy Policy is for you. When you visit our Site as an individual or a customer, we are what some privacy laws refer to as a “controller” for the Personal Information collected about you. This means that we determine the purposes and means of processing the Personal Information (defined below) collected through our Site, such as cookies, IP addresses, and browsing history. Sometimes, we collect information and use it for our own corporate purposes (and not on behalf of our business partners), such as to send communications to our customers (or prospective customers and users of our Site), or to improve internal aspects of our Site, e.g., to improve the speed or efficiency of our Site. 

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

This Privacy Policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. If you have any questions about our privacy practices, please contact us as set forth in the Contact Us section below.

2. The Information We Collect

For purposes of providing the Services, Joyful Health collects both information that you provide directly to us and information that is collected automatically. 

1. Information You Provide to Us

Joyful Health collects the following information you may provide as a user of the Services:

• Account and product registration information
• Requests or questions you submit to us via forms or email (e.g., support forms, sales forms, user research participation forms)
• Your communications with us
• Information provided when you participate in Joyful Health sweepstakes, contests, or research studies
• Uploads or posts to the Services
• Requests for customer support and technical assistance

 The types of information we collect from you will depend upon the Services you use, how you use them, and what information you choose to provide. The types of data we collect directly from you may include: (i) name, address, telephone number, email address and other optional information (such as a photograph) that you elect to associate with your account (collectively referred to as your “Profile Information”), (ii) log-in details and password (if you create an Joyful Health account), (iii) any email requests or questions you submit to us, (iv) with your permission, demographic information (such as your gender), and (v) user-generated content you post in public online Joyful Health forums (e.g., the Joyful Health blog).

Payment Information. We will utilize a third party credit card payment processing company to collect payment information, including your credit card number, billing address and phone number. The third party service provider, and not Joyful Health, stores your payment information on our behalf.

2. Information We Automatically Collect

When you use our Internet-connected Services, including, but not limited to, when you access the Services via our websites, your mobile devices, and Joyful Health software/applications, we automatically collect certain information. As described below, we and our service providers (third party companies that help us provide and enhance the Services) use a variety of technologies, including cookies and similar tools, to assist in collecting this information.

Log Files: When you use the Services, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type and settings, referring/exit pages and URLs, number of clicks and how you interact with links on the Services, metadata associated with uploaded Data, domain names, landing pages, pages viewed, mobile carrier, date and time stamp information and other such information. 

Device Identifiers: When you access the Services using a mobile device, we collect specific device information, including your MAC address and other unique device identifiers. We also collect information such as the type of device you are using, its operating system, and mobile network information, which may include your mobile phone number. We may associate this device identifier with your account, and we will use data associated with your device identifier to customize our Services to your device and to analyze any device-related issues.

Location Information: We collect and process general information about the location of the device from which you are accessing the Services (e.g., approximate geographic location inferred from an IP address). 

Additional information we may collect includes the following:

1. Information We Collect from Third Party Integrations: If you choose to use third party integrations through the Services or are required to do so by a Customer, such third party providers may allow us and our service providers to have access to and store additional information about your interaction with those services and platforms as it relates to use of the Services. If you do not wish to have this information shared, do not initiate such integrations. 

2. Information We Collect from Affiliates and Non-Affiliated Third Parties: Joyful Health may receive additional information about you, such as demographic information, from affiliates under common ownership and control, and from third parties, such as business partners, marketers, researchers, analysts, and other parties that we may use to supplement the information that we collect directly from you. 

3. Collection of Information Across Devices: We may use the information we collect — for instance, usernames, IP addresses and unique mobile device identifiers — to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones or tablets), or work with service providers that do this, in order to save your preferences across devices and analyze usage of the Services.

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3. Cookies and Similar Technologies

To collect information automatically, we and our service providers use Internet server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. A web server log is a file where website activity is stored. An SDK is a section of code that we embed in our applications and software to allow third parties to collect information about how users interact with the Services. A cookie is a small text file that is placed on your computer or mobile device when you visit a site, that enables us to: (i) recognize your computer and login session; (ii) store your preferences and settings; (iii) understand which web pages of the Services you have visited; (iv), enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform analytics; and (vi) assist with security and administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, email open rates, measure popularity of the Services and associated advertising, and to access user cookies. As we adopt additional technologies, we may also gather information through other methods.

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g. Internet Explorer, Google Chrome, Mozilla Firefox or Apple Safari).

4. How We Use Your Information

Service delivery and operations. We may use your personal information to:

• provide, operate and improve the Service and our business;
• engage with potential customers and vendors, negotiate and enter into agreements, and maintain relationships with our customers;
• personalizing the service, including remembering the devices from which you have previously logged in and remembering your selections and preferences as you navigate the Service;
• establish and maintain your user profile on the Service;
• facilitate your invitations to contacts who you want to invite to join the Service;
• enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged into the Service;
• communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support and administrative messages;
• communicate with you about events in which you participate;
• understand your needs and interests, and personalize your experience with the Service and our communications; and
• provide support for the Service, and respond to your requests, questions and feedback.

Control of Your Data: You can exercise certain control regarding how your Data is used by/shared with others via your settings selections related to the Services. Joyful Health will view and share your Data only as necessary (i) to maintain, provide and improve the Services; (ii) prevent or address technical or security issues and resolve support requests; (iii) if we have a good faith belief, or have received a complaint alleging, that such Data is in violation of our Terms and Conditions; (iv) as reasonably necessary to allow Joyful Health to comply with or avoid the violation of applicable law or regulation; (v) to comply with a valid legal subpoena, request, or other lawful process; and (vi) as set forth in the Terms and Conditions with the Customer or as expressly permitted in writing by the Customer. We may also analyze your Data in aggregate and on an anonymized basis, in order to better understand the manner in which our Services is being used.

Combined Information: For the purposes discussed in this Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Privacy Policy.

Aggregate/De-Identified Data: We may aggregate and/or de-identify information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and we may also share such data with any third parties, including advertisers, promotional partners, sponsors, event promoters, and/or others.

5. Online Analytics and Advertising

Analytics

We use third party web analytics services (e.g., Google Analytics) on our Services to collect and analyze the information we obtain, and to engage in auditing, research and reporting. The information (including your IP address) collected by various analytics technologies (described in the “Cookies and Similar Technologies” section) will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third party website from which you arrive, analyzing usage trends across Joyful Health products and mobile devices, assisting with fraud prevention, and providing certain features to you. 

If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

Online Advertising 

Third parties or affiliates may deliver Joyful Health advertising and other online marketing on non-Joyful Health websites and services. To do so, these parties may set and access first-party cookies delivered from a Joyful Health domain, or they may use third party cookies or other tracking mechanisms. For example, a third party provider may use the fact that you visited the Joyful Health website to target online ads for Joyful Health services to you on non-Joyful Health websites. Or a third party ad network might collect information on the Services and other websites to develop a profile of your interests and target advertisements to you based on your online behavior. These technologies may collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). 

The parties using these technologies may offer you a way to opt out of ad targeting as described below. If you are interested in more information about behavioral advertising and how you can generally control cookies from being put on your computer to deliver such advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link or the Digital Advertising Alliance’s Consumer Opt-Out link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. Please note that we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

Notice Concerning Do Not Track

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no uniform or consistent standard or definition for responding to, processing, or communicating Do Not Track signals. At this time the Services do not function differently based on a user’s Do Not Track signal. For more information on Do Not Track signals, see All About Do Not Track.

6. How We Share Your Information

Joyful Health may share your information in the following ways:

• Affiliates and Subsidiaries. We may share information we collect within the Joyful Health family of companies.
• Service Providers. We may provide access to or share your information with select third parties who perform services on our behalf. These third parties provide a variety of services to us, including without limitation billing, sales, marketing, provision of content and features, advertising, analytics, research, customer service, shipping and fulfillment, data storage, security, fraud prevention, payment processing, and legal services.
• Third Party Integrations. When you initiate a connection with a third party integration through the Services, we will share information about you that is required to enable your use of the third party integration through the Services.
• Business Transfers. If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Services can continue to operate. In such a case, your information will remain subject to the promises and commitments contained in this Privacy Policy until such time as this Privacy Policy is updated or amended by the acquiring party upon notice to you. If such transfer is subject to additional mandatory restrictions under applicable laws, Joyful Health will comply with such restrictions.
• Public Forums. The Services make it possible for you to upload and share comments or feedback publicly (i.e., outside of the Joyful Health mobile and web app) with other users, such as on the Joyful Health blog. Any information that you submit through such public features is not confidential, and Joyful Health may use it for any purpose (including in testimonials or other Joyful Health marketing materials). Any information you post openly in these ways will be available to the public at large and potentially accessible through third party search engines. Such information can be read, collected and/or used by other users, and it could be used to send you unsolicited messages. Accordingly, please take care when using these features of the Services.
• Aggregate/De-Identified Information. From time to time, Joyful Health may share Aggregate/De-Identified Information about use of the Services, such as by publishing a report on usage trends. As stated above, we may use or share Aggregate/De-Identified Information without limit.
• Consent. We may also disclose your information to third parties with your consent to do so. For example, we will display your Profile Information on your profile page and elsewhere on the Services in accordance with the preferences you set in your account. You can review and revise your Profile information at any time.

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7. Third Party Links and Services

The Services contain links to third party websites such as social media sites, and also contain third party integrations. If you choose to use these sites or integrations, you may disclose your information not just to those third parties, but also to their users and the public more generally depending on how their services function. Because these third party websites and services are not operated by Joyful Health, Joyful Health is not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and other information will be subject to the privacy policies of the third party websites or services, and not this Policy. We urge you to read the privacy and security policies of these third parties.

8. Your Choices and Rights

We provide you with a number of choices with respect to the information we collect and use. For example, you may instruct us not to use your contact information to contact you by email, postal mail or phone regarding products, services, promotions and special events that might appeal to your interests by contacting us at support@joyfulhealth.io. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails. Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt out of certain operational or service-related emails, such as those reflecting our relationship or transactions with you. Through your account interface, you may opt out of certain receiving categories of Services-related notices that are not deemed by Joyful Health to be integral to your use of the Services.

If you want to learn more about the information collected through the Services, or if you would like to access or rectify your information and/or request deletion of information we collect about you, or restrict or object to the processing of your information, please contact us using the contact information below (Contact Us section). Where you have provided consent, you may withdraw your consent at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing your consent.

9. Additional Rights

Certain individuals will have additional rights under their state or country’s privacy laws. Explanations of these rights are included below. When we process or receive information from a customer, we act as a “service provider” for purposes of the California Consumer Privacy Act of 2018 (“CCPA”) and as a “data processor” for purposes of the General Data Protection Regulation, to the extent those laws apply. Therefore, any requests about or relating to Personal Information that we hold for our customers should be directed to those customers – not to us. When you visit our Site as an individual or a customer, we are what some privacy laws refer to as a “controller” for the Personal Information collected about you. This means that we determine the purposes and means of processing the Personal Information collected through our Site.

If your data has been submitted to us by or on behalf of a Joyful Health customer and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the relevant Joyful Health customer directly. Because we may only access customer’s data upon their instructions, if you wish to make your request directly to us, please provide us the name of the Joyful Health customer who submitted your data to us. We will refer your request to that customer and will support them as needed in responding to your request in accordance with our contract with the relevant customer.

By contrast, if you have engaged with us as a customer (or in another commercial way) and you wish to exercise your legal rights to delete or access certain of your information, please contact us at support@joyfulhealth.io.

10. Notice to California Residents

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: support@joyfulhealth.io.

11. How Long We Store Your Information

We will retain your Personal Information for a period of time consistent with the original purpose of collection or as long as necessary to comply with our legal and contractual obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements.

We determine the appropriate retention period for Personal Information on the basis of the amount, nature, and sensitivity of the Personal Information being processed, the potential risk of harm from unauthorized use or disclosure of the Personal Information, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).

After expiration of the applicable retention periods, your Personal Information will be deleted.

Please also contact us if you have any questions or need specific information about retention periods.

12. Children

The Services are intended for a general audience and are not directed to children under 13 years of age. Joyful Health does not knowingly collect personal information as defined by the Children’s Online Privacy Protection Act (“COPPA”) in a manner that is not permitted by COPPA. If you are a parent or guardian and believe Joyful Health has collected such information in a manner not permitted by COPPA, please contact us as at support@joyfulhealth.io and we will remove such information to the extent required by COPPA.

13. How We Protect Your Information

Joyful Health takes technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure, and thus we cannot ensure or warrant the security of your information. If you have any questions about the security of our Services, you can contact us at support@joyfulhealth.io.

14. Changes To Our Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Such changes and any amended policy will become effective upon posting upon our website. Your continued use of the Services indicates your consent to the Privacy Policy then posted. We encourage you to regularly review this Privacy Policy on our website for the latest information on our privacy practices.

15. Changes To Our Privacy Policy

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at support@joyfulhealth.io.